> For the complete documentation index, see [llms.txt](https://docs.shark.top/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.shark.top/misc/launcher/download.md).

# 安装器下载不动或下载失败

**1、必须以管理员运行安装器**

**2、卸载杀毒软件 关闭自带杀毒 防火墙 病毒防护**

**关闭教程：**

**3、检查下方设置是否开启**

<div align="left"><img src="/files/YQZW2ibbUgVILCU5pZdc" alt=""></div>

<div align="left"><img src="/files/NSbcFFlTsy65zRzDm4Ba" alt=""></div>

<div align="left"><img src="/files/0zL1pyHqFbDaR2TiBYYM" alt=""></div>

**4、如果上述无法解决问题**

**打开控制面板，找到`Intemet`选项，选择`高级`-`重置` ，重启电脑**

![](/files/vi6dMPqcpwbBntXIw5Lq)

<div align="left"><img src="/files/jCGBdOT7gaRg07W9XaeD" alt=""></div>

![](/files/HIvomPHN5F3HeJ39zyX0)

> <mark style="color:red;">**重置IE后，必须重启电脑**</mark>